Our commitment to you.

1. Our General Approach

We want every Datezy customer to feel good about their purchase. If you experience a genuine problem with the service, we will work with you to make it right. This policy explains the specific conditions under which refunds are available.

Datezy may be used by customers in different countries. If consumer protection laws in your location give you refund, cancellation, cooling-off, or withdrawal rights that are stronger than this policy, we will honor those rights.

All refund requests should be sent to [email protected] with your account email address and a brief description of the issue.

2. Monthly Subscriptions

Monthly subscription charges are eligible for a refund if requested within 7 days of the charge date, unless applicable law gives you a longer mandatory refund or withdrawal period. Requests submitted after this window are generally not eligible for a refund, but will be reviewed on a case-by-case basis.

Cancelling your subscription stops future billing but does not automatically trigger a refund for the current billing period. Unless a refund is approved or required by law, you will keep access to paid features until the end of the current billing period.

3. Credit Packs

Date credit packs are purchases of consumable digital credits and are generally non-refundable once purchased, unless applicable law requires otherwise. Exceptions may be made in the following circumstances:

• You were charged for credits due to a billing error on our part
• Credits were consumed due to a service defect that produced no usable output
• You request cancellation during a mandatory local cooling-off period and the credits have not been used, where that right applies

Partially used credit packs are not eligible for refunds. To request a credit pack refund related to billing errors or service defects, contact us with your order details.

4. Service Outages and Technical Issues

If Datezy experiences a significant service outage or technical failure that prevents you from using the service for an extended period during your paid subscription, you may be eligible for a prorated credit, restored date credits, or refund at our discretion or as required by applicable law.

To be considered, contact us within 14 days of the incident with details of when the issue occurred and how it affected your use of the service. Planned maintenance windows and minor intermittent issues do not qualify.

5. Exceptional Circumstances

We understand that life happens. If you are dealing with a serious illness, bereavement, or other exceptional circumstance that prevented you from requesting a refund within the standard window, please reach out to us. We review these situations with compassion and will do our best to accommodate reasonable requests.

6. Non-Refundable Items

Except where required by applicable law, the following are not eligible for refunds:

• Monthly subscriptions requested more than 7 days after the charge
• Credit packs (unless a billing error or service defect applies)
• Any charge where the service was fully operational and accessible during the billing period
• Dissatisfaction with AI-generated content quality where the service produced usable output (see our Terms of Service for our AI content disclaimer)

7. How to Request a Refund

To submit a refund request:

• Email [email protected] with subject line "Refund Request"
• Include the email address on your account
• Include the approximate date of the charge
• Briefly describe the reason for the request

We aim to respond to all refund requests within 2 business days. Approved refunds are processed through Stripe and returned to your original payment method. Refunds commonly take 5-10 business days to appear, but timing can vary depending on your bank, card issuer, and country.

8. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We prefer to resolve disputes directly — if you have a concern about a charge, please contact us first and we will do our best to help.

Fraudulent chargebacks may result in permanent account termination.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated by email or in-app notification at least 14 days before taking effect.

Questions? Contact us at [email protected].